Course booking
& training terms.

Contract, provider and scope

Your contract is with Urban Angel Aesthetics Ltd, company number 13536143, whose registered office is 129 Addison Road, Derby, England, DE24 8FJ (“Urban Angel”, “the Academy”, “we”, “us”).

These terms apply to public bookings for Urban Angel CPD courses, masterclasses, regulated qualification routes and associated online course services. A contract is formed when we accept your booking and payment. The course page, checkout information, confirmation and these terms together form the agreement.

This version applies to new bookings where provided before acceptance. Earlier bookings retain their agreed terms. A later transfer does not retrospectively replace those terms unless we both expressly agree.

If a course-specific written agreement, learner handbook or awarding-body rule applies, it forms part of the agreement. If documents conflict, statutory law comes first, followed by any mandatory awarding-body rule, the course-specific agreement and then these general terms.

Age, entry checks and learner information

• You must be at least 18 and provide accurate identity, contact, qualification and experience information.
• Published prerequisites, professional scope, First Aid or anaphylaxis training, insurance eligibility and other safety requirements must be met before relevant practical activity.
• Payment secures the chosen route but does not override admissions, suitability or awarding-body registration checks.
• If you do not meet the chosen entry route, we will discuss an appropriate transfer. If no suitable alternative is agreed, we will refund sums for services not supplied, less only lawful, reasonable and genuinely non-recoverable costs already incurred with your authority.

You must tell us promptly if health, medication, pregnancy, professional status, insurance or another circumstance changes in a way that may affect safe participation.

Course fees, deposits and payment plans

The controlled price shown at checkout applies to the selected course. CPD bookings are paid in full unless we state otherwise. Qualification routes may offer full payment or a deposit. Level 4 and Level 5 qualifications have a £250 deposit option, with the remaining balance payable over six months through GoCardless. New Level 6 and Level 7 qualification bookings have a £500 deposit option, including the Level 6 Skin Boosting certificate, with the remaining balance payable over six or twelve months. GoCardless arrangements are completed during enrolment. The final payment includes any penny adjustment needed to match the course fee. Existing agreed payment arrangements keep their recorded amounts. Klarna and other eligible payment methods are provided under the payment provider’s own terms.

Course fees must be paid in full before final certification. Where two scheduled payments are missed, we may pause Hub access, teaching, assessment, practical attendance or certification. We will give written notice and at least 14 calendar days to remedy the arrears before considering withdrawal. Withdrawal does not create a blanket right for us to keep payment for services we have not supplied; any account adjustment will reflect the services delivered, lawful non-recoverable costs and our actual loss.

A payment provider declining, delaying or reversing a payment does not confirm a place. You remain responsible for ensuring that an agreed payment route is maintained.

Online booking and the 14-day cooling-off period

If you are legally acting as a consumer and book online, you normally have 14 days after the contract is made to cancel without giving a reason. To cancel, email us a clear statement before the period ends. We will process any refund due using the original payment route and within the period required by law.

Our normal process is to hold new-buyer online course access and qualification registration until ready for release. If you expressly request a service to begin within the cooling-off period and then cancel, we may deduct only the lawful proportion for service actually supplied before cancellation, provided the required information and express request were obtained. Third-party costs are not an automatic extra deduction. A service cancellation right ends on full performance only with your prior express request and acknowledgement that the right will then be lost.

Where paid digital content is supplied immediately, we must first obtain your express consent to early supply and acknowledgement that this ends the applicable cancellation right, and provide the required contract confirmation. Accepting these general terms alone does not provide that separate consent.

For CPD services beginning within 14 days, checkout asks for your express request to begin early. Choosing a date alone does not waive your cancellation rights. Nothing here removes rights relating to faulty, misdescribed or improperly performed services.

Learner cancellation, transfer and non-attendance

Email urbanangelaesthetics@gmail.com with your name, course, session date and whether you want to cancel or request a transfer. For a change within 24 hours, also telephone 07865 763878. Email notice counts when received, including outside office hours, even if we reply later. Keep your sent message. A clear cancellation does not need our approval; a replacement date must be confirmed by us. Do not rely on social-media messages or replies to automated reminders. Statutory cancellation may also be given by any legally valid clear statement.

Notice is measured back from the published session start time in UK local time, including weekends and bank holidays. For Tuesday training at 10am, Monday at 10am is exactly 24 hours’ notice. The following applies after any statutory cooling-off right has ended. The 24-hour rule does not replace the longer course notice periods below:

Fair charges and refunds. We will take reasonable steps to refill the place and reduce our loss. Any amount retained is limited to our evidenced, unavoidable net loss directly caused by the cancellation, including reasonable costs or lost profit, after deducting costs saved and income from a replacement learner. It will never exceed the amount paid for the affected service. A deposit is part of that amount, not an additional penalty. We will not retain payment and charge again for the same loss. Where a session forms part of a longer qualification, a missed day does not automatically forfeit the full qualification fee.

If you cancel instead of transferring, we will refund payments for services not supplied less only the permitted deduction, including for cancellations with 14 or 28 days’ notice. We will explain the calculation on request. Refunds are made to the original payment route, normally within 14 days of cancellation or the missed session and always within any shorter legal deadline. Statutory cooling-off rights take priority; these ordinary cancellation charges do not apply to a valid statutory cancellation.

Moving a booking. Each booking normally receives no more than one learner-requested transfer. Further requests are considered individually and any charge must meet the fair-charge rules. A late transfer does not erase the loss caused by the original booking. Replacement dates depend on tutor, model and assessment availability; any price difference or additional delivery fee will be explained and agreed before rebooking. Places cannot be sold or passed to someone else without our written approval and the replacement learner meeting all entry requirements.

Illness and emergencies. Contact us promptly and do not attend if unsafe. We consider exceptional circumstances and reasonable adjustments fairly and individually, and may waive or reduce a charge or agree a transfer. We may request proportionate supporting information where appropriate. This does not guarantee a particular outcome. Bookings made within 24 hours of training also fall within the late-change period, subject to statutory rights.

Course withdrawal and payment plans. Cancelling one session does not automatically withdraw you from the course or cancel an agreed payment plan. Tell us clearly if you wish to withdraw. We will calculate services supplied, lawful non-recoverable costs and actual loss, and confirm the remaining balance or refund and any payment-plan adjustment. We do not apply blanket forfeiture of future undelivered tuition. A missed session does not automatically extend your course completion deadline; contact us to agree a revised learning plan where needed.

Changes or cancellation by Urban Angel

We may need to change a tutor, model, room, delivery sequence or date for safety, illness, venue, awarding-body, staffing or other genuine operational reasons. We will give as much notice as reasonably possible and will not make a material change merely for convenience.

If we cancel a training day or cannot provide a material advertised practical element, you may choose an appropriate replacement date or a refund for the affected service not supplied. This does not restrict any additional legal remedy available where we have breached the contract. Learners should use flexible travel and accommodation arrangements; we are not responsible for avoidable third-party costs unless the law makes us responsible.

Attendance, punctuality and participation

Published Academy days run from 10:00 until 16:00. You must arrive ready to begin at 10:00 and attend the complete session. Practical attendance, required Zoom teaching, supervised practice and assessment cannot be shortened where they form part of the course or qualification.

Tell us as early as possible if you will be absent or late. Late arrival may mean you cannot join an activity where doing so would disrupt learning, assessment or model safety. Repeated lateness is treated as an attendance concern. Two missed mandatory sessions without a valid reason or adequate notice may lead to a formal learner review and, after written notice and an opportunity to respond, possible withdrawal.

If additional attendance is needed because required hours, evidence or competence were not achieved, any additional charge will be explained and agreed before the extra delivery is booked.

For booked live online sessions, check your device, internet connection and joining link in advance and contact us promptly if you cannot join. If a problem with our delivery prevents attendance, section 6 applies. Other missed attendance is considered under section 5, including exceptional circumstances. Not receiving a reminder does not cancel a confirmed booking.

Models, products and practical treatment

• Models must meet the treatment, consent and assessment criteria. We may refuse or stop a treatment where proceeding would be unsafe or outside scope.
• Where Urban Angel agrees to arrange models, we will use reasonable care to do so. A particular model, treatment area, product brand or number of models is not guaranteed unless confirmed in writing.
• Where live-model practice is a material advertised element, we will provide an equivalent safe opportunity or rearrange that practical element if a suitable model becomes unavailable.
• Learners may be asked to source suitable models. Model details must be submitted by the stated deadline and approved before treatment.

All treatment decisions remain subject to consultation, informed consent, prescribing requirements where applicable, product instructions, professional scope and the supervising practitioner’s clinical judgement. Attendance does not guarantee that every requested technique will be performed.

Assessment, quality assurance and certification

Course attendance alone does not guarantee a pass or certificate. CPD certification requires the stated attendance and satisfactory participation. Regulated qualification certification requires achievement of all mandatory criteria, valid evidence, practical competence where required, assessment, internal quality assurance, any external quality assurance or awarding-body checks, and payment of all fees.

Written work may need to pass before practical assessment. Work must be the learner’s own; plagiarism, unauthorised collaboration, fabricated evidence or undisclosed inappropriate AI use may require resubmission or disciplinary review. Reasonable adjustments support access but do not remove competence or assessment requirements.

Awarding bodies control registration and certificate issue. We will use reasonable care in administration but cannot promise a certificate date that depends on an external body. Any appeal or complaint about an assessment decision follows the published learner and awarding-body procedure.

Online course access, content and intellectual property

No academy account is required to buy a course. New-buyer access is released separately when the relevant course content and enrolment stage are ready. Your access is personal, private and non-transferable; sign-in links must not be shared.

Course materials, videos, workbooks, templates, teaching methods and recordings remain the intellectual property of Urban Angel or the stated rights holder. They are licensed to the enrolled learner for personal study only. Copying, selling, publishing, screen-recording, distributing or using them to teach another person is prohibited without written permission.

We may make reasonable updates to maintain accuracy, safety or awarding-body alignment. We will not remove a material purchased learning outcome without providing an appropriate alternative. Hub availability may occasionally be interrupted for maintenance or security.

Safety, confidentiality and professional conduct

You must follow infection-control, PPE, safeguarding, medicines, sharps, emergency and venue instructions; remain within your competence and professional scope; and treat models, learners and staff respectfully. Being under the influence of alcohol or non-prescribed drugs, harassment, violence, deliberate unsafe practice, serious confidentiality breaches or falsified evidence may result in immediate removal from an activity.

Except where immediate action is required for safety or serious misconduct, we will explain the concern and give you a reasonable opportunity to respond before terminating enrolment. Any financial outcome will reflect the reason for termination, services already supplied, our actual lawful loss and your statutory rights.

Do not photograph, film or identify a model, learner or staff member without the required separate permission. Any consent for Urban Angel to use your image is optional and handled separately from course enrolment.

Our responsibility and your statutory rights

We will provide services with reasonable care and skill and in accordance with information that forms part of the contract. Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, breach of statutory rights, or any liability that cannot lawfully be excluded.

We are not responsible for loss caused by information you withheld, failure to follow safety instructions, action outside supervised teaching, independent practice after the course, or an event genuinely outside our reasonable control, except where the law says otherwise. Training and certification do not replace the learner’s responsibility to work within scope, obtain suitable insurance and follow current professional, medicines and legal requirements.

Contact, complaints and governing law

Questions, cancellations or complaints should be sent to urbanangelaesthetics@gmail.com with your name, course and booking date. We will acknowledge the concern and explain the applicable internal process. Regulated qualification complaints or appeals may also follow the learner handbook and awarding-body route after the Academy process has been used.

These terms are governed by the law of England and Wales. If you are a consumer resident elsewhere in the United Kingdom, you retain any mandatory protections and right to bring proceedings available in your home jurisdiction.